Customer Focus
PROGRAMME 2 "Effective Customer Focus"
· Type of programme: Building Excellence in Customer Service
· Who is it for? Individuals and teams who want to develop a
better customer focus and to practice customer service skills
· Benefits: Builds appreciation for customer perspective; improves
motivation and customer focus
Aims: To develop customer focus skills for those who want to
"move up a notch" and deliver excellence in customer service
Outcomes: By the end of the workshop participants will:
· Have a clearer understanding of their customers and how better to meet
their needs
· Be motivated and equipped to provide excellent customer service
· Have practiced the skills required to deliver excellence for customers
This workshop uses role play, and fun, practical, workshop
exercises to allow participants to explore what excellence in
customer service could look and feel like. Participants learn how to
prepare for diverse and difficult customers, and design marketing,
branding etc, for a product which will exceed their customers'
expectations.
For more information for the above and other bespoke
training/workshop programmes contact us at
admin@abbevilleassociates.co.uk or call 0207 720 1830.